Have you ever had something happen that, if it happened on say, Tuesday, you might just let it fly but on Thursday, it really irks you silly? Well, last week I bought a bottle of Extra Strength pain relief caplets. These were sold at see vee ess. (Hahaha googler�s.) There were supposed to be 225 gelcaps.
I opened them up, pulled out the cotton, and gently tapped the open bottle over my hand. Out popped 2 � pills. Hmmm.
I set them aside and poured out half a handful more. I saw another half in the mix, and then another.
I tipped out all the pills on the table. Terry laughed and said, �You aren�t going to count every one of them are you?�
�Damn straight, Skippy!� was my reply. His name isn�t really Skippy, but it makes me feel all Rambo when I call him that. I remind him all the time that he can�t kick my ass. Okay, that�s only because he doesn�t have legs, but so what.
Anyway, yes I did count them. There were perfect 216 pills. There were also 18 halves. Yes, I know. I could take two halves. Oh no I can�t! I didn�t pay for halves, I paid for whole pills. Yes, call me anal. I don�t care. It�s a matter of principal.
So I wrote them the following letter;
To Whom It May Concern:
Today I purchased a bottle of CVS brand Extra Strength Pain Relief, Rapid release gelcaps which listed the contents as being 225 gelcaps. Though the store is not the issue, it was store # 000 at 143 Yaya Street in Westerly.
I paid $13.79 for these. When I first opened the bottle and poured a few out, I noticed one half of a pill. Looking to see if the other end was in the bottle, I discovered a total of 18 halves in the bottle totaling 9 pills.
When you do the math, that comes out to .061 per pill, or $.55 worth of product. I would not have even bothered to bring this to your attention if it were just one or maybe even two, but I do not think 9 pills is acceptable. And I am sure you would not suggest that I should take two halves. This is not an option.
My reason for writing is, of course that I am out 55 cents, but the bigger picture is that something must be wrong along the assembly line that makes these pills break if the ratio of broken pills to whole pills is one in 25. I don�t know how these are inspected, but someone is clearly not paying attention to the end product.
This bothers me because I am a diehard CVS shopper. I have been for years and hope to remain so in the future. I hope something can be done in the future to correct this problem.
#�s on bottle at top: P48074 10/09 On Bottle label: 50844 Org 030751901
Sincerely,
Cosmic Ray Ola
Well, by golly, this letter was written on April 10th and mailed on the 11th. On the 16th I received a phone call from the consumer relations person. She asked some questions, apologized profusely and hung up assuring me that the situation would be investigated, they will be in touch and thanking me for taking the time to write.
Today I received a letter thanking me for bringing this to their attention. Included was a $15.00 Gift Card. It�s nice to see there are still companies that put customer relations first.
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I received this next video in an email. I don�t know if you enjoy the ballet or not, but this is worth watching. It goes to show that if you dream it and gave enough passion, all things are possible. These two are amazing.
